Blue Dart Express — incorrect delivery address

Address:

Bangalore, Karnataka, 560039

As we are your loyal customers, this is to bring to your notice that on[protected]. we had sent 2 courier documents from blue dart one for Dubai and another for Mumbai with ref number.
DUBAI WAYBILL# [protected]
Mumbai waybill #[protected]
But while sending the courier from your end you have covered with vice versa address, as the Dubai courier went to Mumbai and the Mumbai courier went to Dubai.
Because of this we had a big mess up and a huge loss. as they were very valuable documents we had to struggle a lot to get the documents back and its a waste of time and money too.
Tried contacting blue dart, DHL Mumbai, DHL Dubai and our clients NBF bank(Dubai) and Shubham clearing and forwarding(Mumbai) simultaneously from[protected] to[protected] to get them back, finally when we received the documents on[protected], we realized that the mistake was done from your end (blue dart).
Meanwhile somehow, we managed to convince our Mumbai client to send those documents to Dubai directly from their end(waybill#[protected]).
By which we had to pay a huge penalty of 25000rs coz of the valuable documents not reaching on time.
As we can see here Cleary, that it was the mistake done by blue dart and the carelessness from your end, we had to face lot of issues and pay penalty. attached is the photos of the cover and the documents for proof, which we have received today from Dubai[protected]
considering the above we wish to claim for the loss, as the time and the struggle cannot be reimbursed we would like to claim for the penalty which we are facing now.