Blue Dart Express — issue on delivery

Address:	Hyderabad, Andhra Pradesh
Website:	www.bluedart.com

Hi,
Refer blue dart awb [protected] it showing Shipment Shipment Redirected On New Airway Bill where as every thing was correct in our details but they didn't delivery my parcel.
my parcel have to deliveried to my office address, but no one is came to my office, As told i check my office visitor log also on a special permission but there is no entry of them.
Even i requested to delivery to my resident address also. but didn't do.
can you please taken a action regarding this issue and ask them to delivery my parcel ASAP. if they are having any criticalities to deliver, please call me on my direct number [protected], i dont have any extension and iam ready to guide them to reach me.