Blue Dart Express — Late delivery and fake updation of status without contacting

Address:	411057
Website:	Blue dart courier service

Hello,

My waybill no is [protected] is supposed to be delivered on 7th of june, delivery person is contacted me on 7th at 7:22pm and haven't talked properly 3 time on the same day,
And after that no one is contacted me from blue dart and neither delivered my parcel,
And when i have seen the tracking status they have updated like "consignee is shifted the address" i didn't get it without contacting me how can you update like this and when i was called and complained about it and i tried almost 2 days calling 10times the parcel is delivered at same address, due to the late delivery i have paid penalty of 2500rs who will be responsible for that,
I need proper solution for that i have all the documents i have attached with this emai for your reference.

Give me the solution who gone pay that penalty amount of 2500rs

Regards
Rabbani h