Blue Dart Express — late delivery of parcel

Address:

Mumbai City, Maharashtra, 400076

Documents on 12 jun 2018, blue dart awb no [protected] was booked from mumbai to chandigarh at coloba mumbai with assurance and delivery time as 14 jun 2018. Document not being delivered on 14 jun the customer care was contacted several time on 15 jun at 1209hrs,,,, 1215hrs,,, 1218hrs,, 1719hrs,, 1722hrs and it was assured that package will be delivered on 15 jun.in evening when customer care was contacted it was told to collect the package from sector 8, chandigarh office as they are unable to deliver at this time or you have to wait till next day. As it was important document required on 16 jun early morning in court of law, immediately office in sector 8, chandigarh was approached after reaching office at 1800hrs it was told by office staff that they no instruction from customer care, when again approached customer care it was told by sector 8, chandigarh office to come after 2 hours. After 2 hours when sector 8 chandigarh contacted they showed there in ability to give the package as baggage according to them was not sourted out. This resulted in huge loss of money and time as documents could not be submitted in time. Kindly look as otherwise same has to proceed through court of law.