Blue Dart Express — Letter not delivered to consignee

A courier letter sent from chennai to mumbai has not been delivered. altgough blue dart confirms delivery, the consignee has not received the same
Proof, Blue dart provided a pdf document which shows a different name of recepient and no relation or phone etc is mentioned
There is no signature to verify the recepient
This is an important government document
Blue dart has not initiated any actions to track the wrong delivery
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