Blue Dart Express Limited — Delay in Consginment / Material

Address:

Vadodara, Gujarat

Dear Sir / Madam, We are Rotex Group Company situated at Makarpura GIDC, Vadodara. Blue Dart is our regular logistic partner to bring the material by air from Precitek Export, Chennai to Rotex Vadodara. Due to urgency of production, we are using the air services. The consignment picked up from Chennai on 11th Aug booked under token number 69633 is still not delivered at Rotex. Material would have been delivered on 12th Aug and even on 13th, till the time, material is not reached at Rotex. As the result - our lines are stopped and have to bear the huge production loss around 15 L. The service and response given by local representative is very poor - phone calls are not picked up nor their is any call back. Not bothered about the regular customer and their urgency - It seems Blue Dart Express do not value their customers and their needs. Rotex is very disappointed with the air logistic/ service provided by the Blue Dart from Baroda to Chennai and Vice versa. With immediate effect, Rotex Automation - Automobile Business is stopping the Blue Dart service for said logistics.