Blue Dart Express Limited — Delay in shippment

Address:

Pune, Maharashtra

Date : 10-Aug-2015, Time : 15:13 My sister submitted a set of document to be sent to me At Pune. This was urgent Currier and I wanted to get it by next day (11-Aug) and thus she paid around 300 Rs. (310Rs). They said it would reach next day (11-Aug). Date : 11-Aug-2015, I was tracking the Currier on their website and found it reached PUNE Hub on 13:45. I called the customer care and they asked me to wait for couple of hours to see if something happens for pickup and drop. It was mentioned on tracking system that, Expected date of delivery is : 11-Aug-15. At 17:00 (11-Aug-2015), I again called and told them my emergency. The customer care told me to that it will not reach today but reach on next day. It is delayed. After many requests to deliver it on as per expected date, they did not confirm to send it on expected date. They said it would be delayed ONE DAY. Date : 12-Aug-2015 TIme : 18:00 I am still waiting for my documents to be shipped by Blue Dart. Damages to me : I wanted to appear for VISA interview at Mumbai on 12-Aug-2015 morning, I already had booked my train tickets (Pune to mumbai and Mumbai to Pune). But I could not go to Mumbai because I could not received my documents as per expected date (11-AUg-2015). I had to cancel my travel tickets and have to book it again for other day. I also had one business meeting at mumbai with the same documents, which I could not attend. Please suggest.