Blue Dart Express — neither courier delivered nor communicated properly

Address:

Ghumarwin, Bilaspur, Himachal Pradesh, 174004

Dear sir/madam,

My name is vikas chand, i am in wonder to hear that my courier has been sent back to the source which was sent through your services. Let me clear that what was i feel about blue dart before this incident is a quality service but after this incident my expectation from blue dart gets demolished.

Let me explain the my problem. My courier was sent through your services (Awb no. [protected]) and i was waiting for your call to receive it but on 09.03.2019 i got a call from courier boy but at that time i was unable to pick it up due to some busy schedule. But later i called back at that no. And talked to the boy. He said that i have called you because may be you have some courier at our ghumarwin (Distt. Bilaspur hp) office and asked me the detail of mine and finally said that i will call you later and i was waiting for his call for many days. Neither he delivered my package nor he communicated properly to pick my courier from our office. Even i was agreed to receive my courier by my own once he told me that there is a courier for me. Today when i receive a message from the source that your courier has been returned, i just got surprised with your service. I also talked to your area manager mr. Tejinder kaushal but didn't get a satisfactory response.

I in shock that courier service like blue dart have that much low standards. You dont deliver the couriers at home doors but even not communicating it properly to the consumers. It is just a courier for you but it can be life opportunity for somebody.

Now please tell me who exactly is responsible for this and why should we choose blue dart services if we are a valued customer for you. And how will now i will get my parcel back?

Your fast response will be highly appreciated.