Blue Dart Express — no delivery of the product

Hi blue dart team,

Could you please look into below asap today itself :
Below is the message i received yesterday

Blue dart tried to deliver a shipment no [protected] to you. Please contact us between 9am and 9pm (Mon-sat) within 48 hrs on -[protected]
_ —
Despite of the fact i conveyed to the courier guy that it's urgent still he refused to deliver it to correct address. This is really very irritating if this is what's happening nobody will trust blue dart for delivery
From the two days i am receiving this message that your courier will be delivered today but no delivery and no explanation to me.. Please escalate and confirm this delivery today else i will escalate it further... Poor customer service i must say nobody can rely on blue dart even after the message you guys take 4_5 days to deliver and give stupid reasons for not delivering

Looking forward for your reply.