Blue Dart Express — non delivery of courier by blue dart

Address:

Bareilly, Uttar Pradesh, 243001

My courier reched bluedart office located at ayub khan crossing, civil lines, bareilly on 19 august 2017. The delivery boy called me up & told me his inability to come & deliver the courier as he has some important personal work to attend. He asked me to come & collect the courier from the office itself. When i called him back to confirm if he is coming to deliver the courier or not, he started misbehaving. The mobile number of the delivery boy is [protected]. I have voice recording too of the conversation between us.
This is my second such experience with bluedart and i myself personally have stopped using their service.
The courier which was sent to me contains some important official document from my bank.