Blue Dart Express — Non delivery of ordered item

Address:	Surat, Gujarat, 395002
Website:	blue dart

Way bill no of order item is [protected]. Item order on 27.06.2017 and expected date of delivery is 30.06.2017. item arrived at surat on 30.06.2017 .they kept item undeliver and on 04.07.17 they diverted another centre stating pin code is wrong, on 5.07.17 again diverted stating pin code is wrong, on 06.7.17 they changed status "customer has requested to future delivery and item held with centre.
I do not understand whats wrong with blue dart, i never request to future delivery and add and pin code is correct.
let us see next excuse of blue dart for non delivery of item