Blue Dart Express — Non-delivery of product for waybill [protected] slotted for 6th Oct'16

Address:	Kolkata, West Bengal, 700078
Website:	customercareupdate.com/blue-dart-customer-care-number

I received 2 messages on 5th Oct'16 stating the product ordered from Amazon will b delivered on 6th Oct'16. It was a gift and I was appreciative of Blue Dart for sending me a sms in advance regarding the delivery.
I was appalled to note that not only was the product not delivered but there has been no communication from Blue Dart on it's lapse for non-delivery.
Called the Helpline number today and the executive informed me to call up on 13th Oct'16. She could not tell me as to when the delivery will be done.
It is supposed to be 24X7 hours helpline, and this is what customers are told on inquiring about the status of the delivery. I find the dealing of Blue Dart extremely unprofessional and callous. Surely, the services of customer care and delivery products are pathetic. Would appreciate if a concrete date can be provided regarding the delivery.