Blue Dart Express — Non-Delivery of valuable documents

Address:	799002
Website:	www.bluedart.com

On 29th july, 2016 at about 2.57 p.m, the delivery person called me and asked to stand near the desired location, i.e. infront of my house( Ramnagar road no-4, west side of banibidyapith school). Accordingly we waited for about 45 minutes but he didn't arrived.So we have called him at about 5 p.m and asked the reason for not arriving.Then he told us that he left and he will deliver on the next day i.e. 30th july.But he didn't arrived, so accordingly we called him several times, but he didn't recieved our call. On 1st August, 2016. We went to the bluedart office situated at Amulya market, post office chowmuhani, Agartala.The person in the counter couldnot help us, they asked to wait there till the delivery man come back to the office. He arrived at about 6.30 p.m.We asked him about the reason for the non-delivery.He denied the fact, he said that he waited for us and then returned the parcel, to the original place.We then told him that, he could have asked us to collect our package from their counter. He then said that that this is not his headache. He was very rude. I want to ask you that is this the way, you behave with your customer? This package contain very important documents, which is very crucial at this period.So, I request you to take some necessary actions against this, Or i have to take the next step. I wanted to know this delivery person's name, but he didn't told me, Also none of the people present in the counter co-operated .I want to get my package as soon as possible.If you didn't take any action, I am bound to take action against your company. The delivery man's phone number is [protected].