Blue Dart Express — Not delivering the items

Website:

www.bluedart.com

Hi Im Deepthy and I am expecting a package from Purplle.com from 10th of April, Monday. From that date I am getting "out for delivery" message from both Blue dart and Purplle, but no one delivered the items yet. The place where the package is hardly 3 kms from my address. They are least bothered about delivering the item. The place of the Blue dart office is Karukachal in Kottayam district, Kerala. I badly need those items. It has been 5 days since the items reached the service center. I have attached all the details. You can see that Im getting texts from them all days!!
My order id: 34232715
Tracking no.: [protected]