Blue Dart Express — Not getting my courier and also executive talking in arrogant way

Address:

Nashik, Maharashtra, 422101

My name is sandeep nisal, my bank send me credit card statement through blue dart its number is awb [protected]. From last one year i got my statement by courier properly and suddenly from last two - thre month i did not get any courier even they not trying to call me and i got message that your are address is incomplete so how it is possible, i got my courier from last one year on same address so it is incomplete now. Also behavior of executive of blue dart on phone is very bad they ask mi tell me your shop no. I am giving my home address already with all details, so is there any home that have shop no. Too??? Totally unexpected from this guys. So i want my courier on same address asap.