Blue Dart Express — not received the product but the status is showing as "delivered"

Address:560100
Website:Bluedart

We ordered a product from max and bluedart was supposed to deliver the product ([protected]). The status of the delivery is coming as "delivered", but we have not received anything. We are trying to resolve the issue but the customer service department is of no help. Nor they are providing the number of the person who came to deliver the product. Absolutely zero professionalism they have showed. Not only i want the product to be delivered at the location but i also want an apology or compensation for this irresponsible behaviour.
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