Blue Dart Express — Order still not received

An you guys please help me with AWB: [protected]. I'm waiting for 10 days now [Order placed on 25th]. The order is at Bangalore from 28th. We contacted your person at "[protected]@bluedart.com", but no positive result yet.

The worst part is, when I contact your Bangalore office, they are saying the destination bluedart office [calicut] is closed is the reason. So I wen to calicut office, it's open and they are saying it's still at Bangalore.
You charged a total of 1600 INR for fast delivery and even after 10 days, you can't deliver it, even not responding to a mail or call.
You guys are very irresponsible. We have clearly mentioned this is very urgent and you agreed to deliver it at least by 30th.