Blue Dart Express — packages not being delivered to the customer addresses

Address:

North Tripura, Tripura, 799250

Hi!

There is a Bluedart agency in our town. They never deliver packages to the customer's address rather, even after few days in their custody, they call those customers and ask them to collect from them and I personally experienced it for everytime a package sent through Bluedart.
When asking about the delay and non-delivery, they often abuse us.

My last courier with reference no.
EV[protected] hasn't been delivered yet to me but I have received a call 2-3 days back saying to collect it from them and I have already requested to deliver at my house.

Is this how you are providing services?
Will there be any action taken against the frenchisee?

Regards-
Anindya Bhattacharya,
Nayapara Kalibari Rd.
Madhya Nayapara, Dharmanagar, North Tripura, India, PIN-799250