Blue Dart Express — Parcel not received/ not providing home delivery

Address:

Haldwani Nainital Uttarakhand

I made a purchase form Veromoda official website on 21st July. The order has to be deliver on 25th July by the bluedart express. The delivery agent called me and denied for home delivery, he simply said we won’t deliver in your area and told me to collect the courier from him. As I said no he simply put in the tracking that the consignee adress is wrong. Today is 17th of august and I still haven’t received my courier and no delivery attempts were made.I was stunned by his audacity to say something like that. Horrible experience as a customer that you’re paying for something and these pathetic delivery agents do as they like.
And my adress is absolutely correct and I had also provided my number so that they can contact me for navigation.