Blue Dart Express — parcel of my bank card

Address:

Srinagar, Jammu and Kashmir, 190001

I am from srinagar jammu &kashmir. The blue dart here in srinagar is the worst courier copmany i have ever seen. What they do is terrible. They keep parcels there n didnot call the customer nor they bother to deliver the parcel. My parcel is there from three days but they are not picking up the call. Nor they call me. Can u tell me what will i do. Because i am not in srinagar and i need my parcel urgently. They always do this to every customer. Please take strong action against them. And please deliver my parcel.
Name=junaid farooq