[Resolved] Blue Dart Express — product not delivered and not picking my phone

pronilh

from Noida, Uttar Pradesh

Address:

52/ Nalta Mahajati Road, Dum Dum Cantonment, Karnafuli Apartment, Ground Floor, Kolkata - 700028, Kolkata, West Bengal, 700028

Waybill no : [protected]
Reference no :[protected]

I ordered a product from inkmonk.com which was supposed to be delivered by bluedart yesterday.

They texted me the phone number of the courier man that morning.

However it was not delivered neither i receiveda single call from their side.

The tracking detail shows prohibited area - entry restricted.

However i live in the centre of kolkata and i use the same address for all my online purchases and never happened to be any issue for other courier services.

When i called the courier boy he didn't pick up. Then from yesterday night it says switched off.

The customer care number can't be reached.

I order i have placed is prepaid and non-refundable. If they could not deliver it i will loose my money. Please look into this matter soon as possible.

+1 photos

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Aug 17, 2019

Complaint marked as Resolved

When I couldn't get them on phone call, I contacted Blue Dart on email. I also contacted the inkmonk.com on this matter. I included all thr details and also mentioned that I have lodged a complainton consumer forum. I also went to one of their shipment hub to get details on the transit. Blue dart replied to my email saying they have forwarded the case to management and also inkmonk.com contacted with Blue dart from their side. After all these procedures I finally received the package at the end of the day. The delivery boy said he couldn't come the other day because of the rain. I completely understandhis situation but I wonder why didn't anyone contacted on this matter. Also I am extremely disappointed on their contact procedures because almost all the phone numbers I could find over the internet was either dead or didn't pick up.

Blue Dart Express customer support has been notified about the posted complaint.