Blue Dart Express — Product not delivered from bluedart Berhampore Murshidabad WB

Address:

berhampore, murshidabad,west bengal

I have ordered a Samsung mobile phone from Samsung website with order number [protected] on May 3rd, 2022.

Samsung has dispatched the order on 3rd May, 2022 with blue dart with waybill number [protected].

It was constantly updated with wrong tracking status for delayed service. For instance, my delivery pinched is 742101 but they updated in tracking status that due wrong pincode, shipment connected further.

Eventually on 13th of May after 10 days delivery boy reached my premises.Normally it takes 2-4 days from anywhere in India and this was apparently sent from Mahestala Kolkata which has 2 days delivery time normally.

Now while purchasing the mobile under exchange, Samsung has directed (I have email) to download cashify application and run the application to generate the mobile health/condition report in querty code or passcode format. This query code for the phone to be exchanged, was supposed to be shared with the delivery agent.

This delivery agent did not listen to me and was not interested to look over the querty/pass-code. He started looking over the phone in unprofessional manner which might cause damage to the phone. He told that he cannot deliver the phone when I tried to clarify about the query code.

Then he returned without delivering the phone and updated in tracking status that I have refused to accept the phone. Eventually the phone was sent back to shipper.

I have called the blue dart customer care centre multiple times without any proper resolution. This phone cost 12609. I want a equal compensation for this harassment from blue dart.

Blue dart Berhampore centre unprofessional behaviour and false update of status should get addressed by the Bluedart India management.

bluedart customer care number: [protected]/[protected]
Samsung customer care:[protected]