Blue Dart Express — Product not delivered yet

Address:

Thiruvananthapuram, Kerala, 695043

I had placed a shipment on 24th November at Bangalore. The shipment had chocolates for my family in Trivandrum. Since it is a perishable item I had checked with the service on when it will be delivered and I was told it will be delivered on 26th. It didn't happen. When I called customer care they told me they were not able to reach the recipient. (In that case you should have called me back).
Sunday holiday, Monday was bandh. So finally it was supposed to reach on Tuesday. Today from afternoon I am keep on calling customer care and they keep updating me it is out for delivery. Finally they gave me the delivery person's contact number.I called him several times and he disconnected the call. I again had a call with customer care and finally the recipient got a call from office at Ulloor, Trivandrum. They updated that they will send the shipment if they have someone going towards that region. (IS this for what I paid?) The most wonderful part is the courier office people know the house exactly where it needs to be delivered. Still they were giving excuse of not able to reach recipient!!!

What an awesome service !! It had chocolates worth of 20 dollars. On top I had paid a whooping fee of 1860 to get it delivered on time. Now all this money is gone in vain and my shipment never reached my dear ones. This is the most pathetic service I have ever received.

AWB No: [protected]