Blue Dart Express — product shipment

Address:

Mayur lodge cimitry, sanjauli, Shimla, Himachal Pradesh, 171006

Today blue dart branch office person told me that there is no service at nahan, sirmour, himachal pradesh - 171003. Why? Is it out of sirmour, himachal pradesh? Or is in forest? If it is so, then why have you taken this important product from your shipping office without checking of your service facility location.

I am staying at himachal pradesh and how my sister will collect this courier from their office?
And please change the contact number [protected] to [protected].

Please help me for this problem, otherwise they can do anything in future.
Thank you!