Blue Dart Express — Received wrong packages then packages went missing

Address:	800007
Website:	www.bluedart.com

I had sent two cartons and a trolley bag from Bluedart, Thaillavaram, Chennai to Patna, Bihar on 15/05/2017 via AWB no. - [protected]. I received the package on 20/05/2017 but it wasn't the boxes and trolley bag which were sent. The packages which were received were two cartons and one backpack. So, I refused the package and did not receive them. My best guess is that they had pasted my delivery slip on some different box as I could recognise the boxes which I received were of a person who had also come to send his package on the same day.
I contacted bluedart and a person named Mr. Vimal R, Sr. Executive- Customer Service assisted me. He had been really helpful and has been following up on this issue since then. It was soon found that my packages were wrongly sent to Kochi. They informed me that it will be forwarded to me very soon. They also told me they had to verify the boxes so they needed to open it. So they opened my boxes and sent me the pictures which I confirmed were mine. They sent me my package via the consignment AWB no. [protected] which was supposed to reach me by 30/05/2017. But I haven't received the packages as of yet on 31/05/2017. The status of the consignment shows that it is in Kona warehouse since 28/05/2017. I contacted Mr. Vimal on this, he informed me that 2 out of the 3 pieces were received at Kona warehouse hub and the third piece is missing. Mr. Vimal has assured me that I would be getting the packages. He told me that he would ensure that the received 2 boxes would be forwarded to me and the remaining 1 box would be sent to me later.
It deeply saddens me seeing this type of negligence and unprofessional service by bluedart.https://www.consumercomplaints.in/new_complaint/
My consignment contains some important documents which I require urgently.
Please make sure that the my consignment is delivered as soon as possible.

Souvik Das