Blue Dart Express — Regarding delaying from yourside

Address:	New Delhi, Delhi, 141008
Website:	www.bluedart.com

My willbay no.[protected]** delivery place ludhiana my home which ur website shows have to be deliver on 30th of jan 2017. and today is 2nd of feb till date i m not got my parcel and if seen on your site the parcel come out for delivery on 1st feb and return because "delayed cause beyond control" if cause cannot control by your side then one should contact the reciever, but in this case havent contacted by anyone and when i call [protected] your customer complaint centre they phone isnt connecting and when connected they cannot give any satisfying answer. so what can an receiver can do when i requires urgent parcel and pays you more than indian parcel service and many other courier services which fullfill their delivery time, but you show just un-professional, irresponsibility towards this delivery.