The Delivery guys working for such a reputed company needs basic training in how to talk to people who are not that literate for not everyone in the house who would be collecting the Delivery will be literate enough to understand everything in one say.
If your Delivery guys do not have the basic etiquette then that could result in unwanted altercation which is not good for anyone.
I would be raising the Issue with my bank who are using blue dart to courier their packages to customers.
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