Incident dated :8.10.18
My shipment no. [protected] to be deliverd to me at jbf industries ltd. 156/2 village ; saily silvassa. Mr. Shankar gvandha/ blue dart mo. No. [protected] called me at 18:27 of 8.10.18 about my availability at the mentioned address. Is this the time to deliver the item, so he suggested to pick it from blue dart tokarkhada silvassa address and i said ok. I received the message from blue dart at 19:13 that mr. Shankar gvandha will personally delivering my shipment.
I went to the blue dart office at 19:20 hrs. And asked for my parcel, no one in the office attended me and said you have to wait for some time as we are busy with sending the parcel/ post the vehicle is waiting outside. I requested them but they want me to wait. I called the delivery boy mr. Shankar gvandha from 19:22 to 19:53 (Within break of 2 - 5 min.) but he has not responded, i again and again requested to the blue dart office personnel, they said he is coming in 2 min.. 2 min.. And keep me waiting for more than 30 min but no proper answer was given to me. I finally left from the office and received the call at 19:59 from mo. No. [protected] that my shipment is available.
This is ridiculous that the blue dart personnel called me at 19:59 was so polite and soft and asking for my address to deliver my shipment, and the same office bearers were no concern with me at the time i was in blue dart office no one is responding and keep me waiting for more than 30 min with a proper answer to me.
I didnt expect this type of service from an reputed service provider.. He may ask to deliver next day.. Why he called me at officer and hanged me for 30 min and even not responding the call as i am trying again and again and the behavoiur of the office bearer.. Unexpectably non responsive and non cooperative.
I am sharing the call details made to mr. Shankar gvandha and message received from blue dart.
Please loook into the matter and revert.
Thanks & regards,
Tarun sharma
[protected]
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