Blue Dart Express — shipment no;[protected] - not delivered / wrong delivery

Address:

Bangalore Urban, Karnataka, 560072

Above shipment is yet to be delivered to me, when complained no complaint number is assigned to me. Message reads received by kumar. There is no one named kumar in my residence. Please retrive and get this delivered - urgent.
No response from customer care, calls gets disconnected (Don't know whether intentional) moment transferred to an executive.
Please resolved this. Nr lakshminarayanan