Blue Dart Express — shipment not delivered-delivery guy lied and customer care was rude

Address:

Hyderabad, Telangana, 500008

Hi,
I've ordered a gift for my friend for her birthday from fossil. They shipped it through bluedart with awb# [protected]. I've been tracking the shipment since yesterday and it showed that delivery will be done on 13th dec 2018. Accordingly i planned the surprise for her. I kept tracking the shipment whole day but there was no delivery received, neither any call from the delivery guy until 6 pm. Instead, i see on the tracker that i'm not available (Consignee not available). I tried calling customer care and there was no response to my call 4 times. Today, my call was answered and an arrogant lady answered it. She told me sorry and asked me to post whatever i want to post on social media as complaint or compliment. She told me the call is not being recorded too. She was very rude and i had to hang up the call without any resolution. Then i received a miss call now from the bluedart tolichowki office and i called then back. They are now asking me to come and pick up the parcel from their office after 5pm today. Is this something you call customer service? Is this is what you call customers satisfaction? Why shall i collect the shipment from your office when i'm paying for delivery to my home? Now, i request you to get it delivered to me today. This has been a very embarrassing and rude experience for me. I'm not going to collect anything from bluedart office. The delivery guy has lied and the customer care was rude.

Nisar