Blue Dart Express — The order is getting delayed

The order I placed on the date 28th September has not been received yet. Why the order is getting delayed? When can I expect my order? My order number is #JW-JWBPL552710. I received a message in whatsapp like

Dear Janani,

Our courier partner has informed us that your JOKER & WITCH Order #JW-JWBPL552710 could not be delivered.

Reason: Necessary charges pending from consignee

Please let us know what would you like to do next?

Regards,
Team JOKER & WITCH

What should I do now? When can I expect my order to be delivered? Can you send me any updates. Thank you
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