Blue Dart Express — they told undelivered shipment held at location

Address:

Kottayam, Kerala, Waybill No : 2003927

I'm really trouble with this. I ordered a gift for my best friend's birthday. But it didnt reached it there at all.. Its almost one week passed after the birthday. The tracking site shows "undelivered shipment held at location". I dont know why. At first they told they cant locate the place. But why?? I have correct adress with every details. Please deliver it as soon as possible. I ordered it with much curiosity, but i cant given it to my friend.