Blue Dart Express — tracking id [protected] instead of delivering, the parcel to delivery address asked to come and collect it

Address:

Solapur, Maharashtra, 413006

Hello, i was tracking a parcel that should reach me yesterday. I got an sms from the institute which sent it. I was waiting for the parcel as the tracking showed its out of delivery at 11 am on 22nd of sept 2017. When it didnt reach me i had to find contact details of bluedart service in solapur. When i called them they had no idea that there is a parcel that they should be delivering to my address. Instead i had to give them the tracking id and the response is we can not deliver it there, you have to come and collect it.

If i have to go and collect, then whats the need of giving my address and paying money for the service. It is so inconvinient and annoying. I wont use the service later if this is the case.