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Blue Dart Express — undelivered shipment held at location from last 3 days

My shipment is held at the Sonipat 131001 From last 4 Days...and they are not delivered my product in kharkoda near Sonipat .from last two days it's showing consignee is not available and I didn't get any call from courier centre.Today it's showing undelivered shipment held at Location.
Why they get responsibility if they can't handle such services

Complaint Status


[Mar 22, 2018] Blue Dart Express customer support has been notified about the posted complaint.
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    Blue Dart Express
    Customer Care Service
    Customer satisfaction rating
    8%
    Complaints
    8791
    Pending
    0
    Resolved
    714
    Blue Dart Express Phone
    +91 79 6612 1212
    Blue Dart Express Address
    Shalimar Co-Op Housing Society Ltd, Ashram Road, Ahmedabad, Gujarat, India - 380009
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