Blue Dart Express — very important document not delivered at well known address and return to sender

Address:

Kolkata, West Bengal, 700018

Dear sir,
I am mohammad nasir hossain. My son aarbaz alam is a student and recently he has attended an ielts exam (Held by british council) for higher study at uk. The ielts result hard copy is a must document for applying uk student visa. British council had sent the ielts result hard copy through your blue dart courier as the waybill number [protected]. This parcel arrived at your kolkata maheshtala office on 27th aug. But your maheshtala staff did not delivered us and marked the "consinee's address unlocatable" and after 11 days they returned the parcel back to shipper. After getting information from shipper today i have visited your mahestala office and talk to the officer in charge mr. Debasish das. He called some of his delivery persons. Most of them said this address is well known and if you check you will find hundreds of courier delivered in the same address. So, how this address is unlocatable that your people mentioned and return back to shipper? Due to not getting the ielts result hard copy my son aarbaz alam is going for uk visa process on monday because his institution queen mary university of london session is going to start on 18th september 2017. If the visa gets rejected due to not presenting of ielts result, your blue dart will be liable for this big loss. As this might be affecting my son's career also.

Thanking you

With regards

Mohammad nasir hossain
Mobile : [protected]
Email : diana[protected]@yahoo.com