Blue Dart Express — Wasted courier attempt

Address:	110017
Website:	bluedart.com

I sent a mobile phone by courier from G block Saket, Delhi on 28th OCT 2016 to Jaipur (ref number [protected]) to be given to a friend of mine on a visit from america. I was told that the courier will be delivered on the 29th evening and if not then, it will be delivered on 31st morning, since 30th was Diwali and a sunday. The packet did not get delivered on the 31st also. On checking up i was informed on return call from Blue Dart G block Saket that it will be delivered by 3 pm on 1st Nov. It did not get delivered even on the 1st. My guests were due to leave Jaipur on the 1st. On further checking up I was informed that the packet will get delivered on 2nd since the Blue dart office in Jaipur had holidays on 30th. 31st oct and 1st Nov. The packet was not delivered even after 4 days- delhi to jaipur

Had I been informed of this initially I would not have ventured to courier the cell phone to Jaipur. Now my guests have left Jaipur and the phone has not been delivered to them, It has been a wasted effort besides the harassment . Such poor service was not anticipated from a reputed courier firm like Blue Dart. One wonders what is the difference between a street courier firm and Blue dart.
The least I can expect is a a refund of my money spent on the courier besides an apology
nalin sharma
B 33 Golf View apartments, Saket,
New Delhi 110017
[protected]