Blue Dart Express — waybill no [protected]

Its been 7 days and i havent received my parcel. It is simple written that premises is closed in the status but i didnt received any call and they are updating same status every time. Worst service. On top of that whenever i call customer care it says network busy.
I am fed up calling from past 4 days. How ckme you can write premises closed without even calling.