Blue Dart Express — Without verifying the delivery services of a location, parcel is taken ahead and then returned back without notifying

Address:	411001
Website:	www.bluedart.com

My complaint is on bluedart courier service at bund garden, pune. We took the service on 27th may 2016 to send a document from pune to adoor, kerala.

Waybill no:[protected]

Pincode provided was 691554 and they have taken the courier request ahead with out verifying whether there is bluedart service at that location. 2 days later while tracking it using the waybill, we came to know that the courier was returned back the same evening to bund garden.

Complaint#1: there was no intimation or call to the person who has sent the courier regarding the return back.
Complaint#2: we were asked to resend the parcel to another address where they have their delivery service and for that they have charged again the same amount. First time when it was sent back, it was because of their operational fault and for there fault we had to again pay the same amount which is not acceptible.

I request the authority to take necessary action and refund us back the initially paid amount from bluedart service, bund garden pune. Attached the screenshot of the waybill status.