Blue Dart Express — wrong status update (delivery boy lost the package)

Address:Bangalore, Karnataka, 560016
Website:www.bluedart.com

Delivery person misplaced/lost the courier containing sensitive documents and updated the status as delivered on 25/jan/2018 but till now i did not get the courier shipped to my address. Package shipped from mumbai on 24/jan/2018 as of today the date is 27/jan/2018 and till now i did not receive the courier.

How can it be updated as shipped when i did not receive it?

Waybill no : [protected]

When called up to the blue dart customer care they said will arrange a call back.

I personally went to the local blue dart and checked with them and they gave the delivery boy name and mobile number but his phone was not reachable. After a long hard struggle i was able to contact the delivery boy and i got an irresponsible reply from him as "i don't know where i missed it" this was a shocker to me. How can a delivery boy be so irresponsible? From a reputed company like blue dart.

Now the courier containing my bank document is lost. Those documents are highly confidential and very important.

What do blue dart do now? For wasting my time and stealing/misplace/losing my confidential document.

This needs to be addressed.
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