Blue Star — Complaint Regarding Misleading Product Description and Deficiency in Service

Address: Amrapali Leisure Park, Noida ext

Dear Sir/Madam,

I would like to lodge a complaint regarding a product that I purchased through Flipkart.

At the time of purchase, the product description clearly mentioned that the product included Wi-Fi functionality. The same information is also reflected in the invoice provided with my purchase. Based on these details, I decided to buy the product and paid the applicable price.

However, after receiving the product, I was informed by the manufacturer/seller that the purchased model does not have Wi-Fi capability. They further stated that if I require Wi-Fi functionality, I must pay an additional ₹3, 000 to have it installed.

I have contacted the seller/manufacturer multiple times through email and requested a resolution, but despite my repeated efforts, I have not received any satisfactory response or solution.

I believe this amounts to misleading product information and an unfair trade practice, as the product was advertised and invoiced with features that were not actually provided. Had the product description accurately stated that Wi-Fi was not included, I would have made a different purchasing decision.

I kindly request your intervention in this matter and ask that appropriate action be taken against the seller/manufacturer. I also request that they either provide the promised Wi-Fi functionality without any additional charge or offer another suitable remedy as per applicable consumer protection laws.

I have attached the purchase invoice and other relevant documents for your reference.

Thank you for your time and consideration. I look forward to your support and a fair resolution of this matter.

Yours faithfully,

Shanu Kumar
[protected]
shanu.[protected]@gmail.com