| Address: 17 , Spring View, Opp: Taksh Complex, Vasna Road, Vaodara-390012 |
Dear Sir/Madam,
I have purchase your 1.5 MT split Airconditioner (Invertor) via Inv. No. MW/26-27/840 DT.05.05.2026 FROM M/s. MOBILWALA, Karelibag Main Road, Vadodara 390018.
After purchae and deliver they arrange to install on 08.05.2026. On one or two days it is run perfect and thereafer, cooling descrease day to day and out door unit will automatically close. And after some times run but cooling suddenly lost.
I have booked complain on telephone on dated 10.06.2026, and they assure me to send sms for ticket number for my complain. But I don's get it. After two days on today my daughter book second time complain on phone and one technician came from your company Mr. Faisal Khan and he check airconditioner and found that their is gas leakage and out door unit is automatically shut for some times . They talk with company on phone and some madam told him come back without do anything and told customer( Me) to contact man who install machine because it is their fault.
I surprise how can me contact the person, who has not arrange by me . It is company responsibility to install machine as per assurance given by your dealer .
So, inshort your technician go back without solve it . It is not fair. Installation of machine is your dealer and your problem. In such issue how can you punish your customer, who have put faith in your product?. As a machine manufacturer it is your responsibility to solve problem immediately in such summer .
So, Please take back your machine and give me full refund with compansation for giving us mental tension without our any fault.
Kindly do favourable urgently other wise Please Note that I have only option to book complain for above in consumer forum.
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