Bluedart — Carf not delivered -c'nee shifted from the given address

Hi I am Pratik
my ref number is AWB [protected], when I check the online status it s showing as "C'Nee Shifted From The Given Address". I have not shifted from that address. I have been staying there for the past three months. I don't know why they have updated like that. They haven't even called me once for delivery. The card was supposed to be delivered by 17th September 2022 but they didn't even try the delivery neither called me. Please ask them to contact me on my mobile number/phone number given in the courier. I have not faced any issues with other courier services.