[Resolved]  Bluedart — Cheating

Address:

Ranchi, Jharkhand

To, Mr Chairman & Chief Executive Officer, BLUE DART EXPRESS LTD. Dear Sir/Mam, The thing is I’ve started dreaming about Bluedart. I can’t seem to get over. It’s like we’ve been flirting for so long, I can’t take it anymore. I wake up and I check my inbox to see if I’ve received an e-mail from one of your Customer Relations Executive, I frantically search my mailbox to see if there’s any post from Bluedart regarding the incident that’s probably going to have lifelong implications on the goodwill of your Company. I can’t take it anymore, I can’t. Please allow me to provide specific details in a timeline format, so that you can either pursue your professional dispensation and seek to resolve these difficulties — or more likely (I suspect) you’ll probably bury yourself in the buckskin leather chair you have and pass this nonchalant piece of information to your interns. 27th November 2013 At 11 am in the morning i booked a courier for laptop from Blue dart express ltd Superfast Couriers(736121) to Ranchi jharkhand(834001).I was told that it will be air line mode and by next day by 11 am(28th November) I will be able to track it on internet.Moreover the consignment will be delivered in 2 to 3 days. 28th Novemeber 2013 No tracking details for the whole day on internet. At 7 Pm I made to call to SILIGURI head office to made a enquiry that why the details of my consignment is not made online. And i got the shocking news... Lady from there told me that "sir your consignment is staying with us because it is booked for surface mode to ranchi and hence it will take more than 7 days. At 7:30 pm i made a call to kolkata head office and from there i was asked to send an email regarding this. 29th November 2013 At 10 am in the morning when i tracked my docket no through your website then, i was made to know that my consignment is in transit to ranchi. Sir will u tell me which air mode use to take 10 days to fly and to deliver the product.I guess u must be having special plane for this. Sir i am very sorry to say that this kind of cheating was not expected from The trusted Bluedart service.When i was charged for air mode then why my consignment is being sent by surface mode. You might try and make some damage control but be completely sure, that i will never forget the way i've been treated at the hands of your staff. You have failed miserably in meeting the expectations of your customers based on the promises you've made to them. I am attaching the scan copy of receipt. Please do the needful. Himanshu Agarwal Air waybill no - [protected] BIT Mesra Ranchi Jharkhand phone no- [protected]