Bluedart — missing courier

Address:

110092

After written full address of receiver delivery guy deliver to the wrong place and later it misplaced, even my friend contact customer care for solving the issue but they take too much time courier send is in 20 nov 18 and showed deliver to 22nd nov . After sometime delivery guy stop picking the phone from my friend number what kind of behaviour is this . Waybill no-[protected]
I am written on behalf of my friend who courier the package.