Bluedart — non delivery of consignment and faulty response

Address:

umashree,quarter-2b, avenue-b,sector-2, Durg, Chhattisgarh, 490001

Way bill no-[protected] was to be delivered on 16/11/2019 via bluedart. But not delivered till 20/11/2019. Upon numerous call to customer care yields only stock reply that it will be delivered by 20.00hrs today. Daily in the website it is showing that shipment out for delivery. Oneday wrongly updated as no consignee found on that adress. Is this the policy of bluedart? When i will receive my consignment. No complaint redressal system except one customer care no. Whom and where to complain. Pl. Help me.