Bluedart — Poor service of blue dart

Address:

190001

Sir,
A parcel containing some important material/docs was dispatched from hyderabad to sgr under no [protected].It has already reached srinagar office a couple of days back but due to strike in city was not delivered to us. But today on monday we called the local blue-dart office to enquire abt the parcel and came to know that it has been given for delivery to some boy namely rayees. We also were given his mob number.
We called him after due intervals and he continued to assure us that he will deliver it with an hour. As the parcel contained some imp docs which were urgently needed at our end so we again and again called the said person and he kept saying that he will deliver it before 3pm. But immediately thereafter he switched off his mob and did not turned up.So we could not submit the docs at desired office and lost a business of about rs 4 lakhs.
One the one side it is the irresponsible behavior of blurdart delivery boy who deceived us by making false promises and on the other hand is an example of poor service of bluedart.
So as we have enough evidence that the parcel was meant for delivery toady but was not delivered due to irresponsible behavior of delivery boy & the co, so besides filing this complaint we are at liberty to sue the co under consumers protection act and claim the damages we have suffered.