I had ordered a product with Amazon. The product was shipped and i received a msg from bluedart saying they tried for the delivery at home and since i was not there they could not complete the delivery. I had been out of station on saturday when they tried the delivery.
From Monday to Friday i work 9 to 6 and will be in office and there will be on one at home. So i called the the customer care number to check with the options since i would not be at home during the delivery time.
The customer care person was rude and raised here voice during the call and asked me to go collect the package (it is a soft furniture which i had ordered). If that is the case then what is the use of the bluedart service.
She did not provide me with alternative solution and said those are the policies of the company not to call the customer before the delivery.
She also asked me to get the shipper to give the consent to be delivered to the neighbor.
This is not the first time I am going through this inconvenience. Last time atleast i agree it was a bank document so it could not be delivered to the neighbors. But this a furniture and could have been easily delivered to them informing the situation.
Please get this kind of restrictions sorted out for better service.
Kindly get my product delivered to me.
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