Bluedart — worst delivery

Address:

600063

This is srini.. I have couriered a gift to my home down in chennai. I tracked it online. According to the tracking details it was out for delivery at 09:22 am from chrompet. From there our house is only 10 minutes away. It is still not delivered at evening 5 pm. It is more than 7.5 hours and not delivered yet. My house is just 10 minutes away from the chrompet bluedart location.
Am sending this gift for a special occasion and because of this late delivery the surprise element is lost. I believed bluedart more than all the delivery options and now i regret it. I tried ringing them in the morning and most of the times it says that the number is busy.

Bluedart has got a good reputation and because of the people's behaviour and the lack of commitment, it's losing its charm. I will never ever send my courier through bluedart again. The guy who lifted the call after calling them for the times said the load is heavy. If the load is heavy then recruit peole to get the work done. This is not an excuse. This is the worst ever answer i can get from service company. So if there load is heavy, will they always deliver late? The quality of service is very cheap then. Bluedart has international fame and because of theverything kind of quality less services no one can ever use it again.

I want to escalate this to the higher management so that they really know what's happening on the ground and how many people are really getting affected with the late deliveries.

I hate it to the core. I am away from home and wanted to surprise with a gift in the morning but it's all lost. Can they bring back my time.

Worst service ever - chrompet bluedart