BMW India — Faulty brand new car

Address:

560084

The managing director
Bmw india

Dear sir

Sub: heating up of brand new car
Ref : tow receipt no. 144006 dtd 17th aug 16

Being a big fan of bmw from young age i was able to fulfil my dream in the year 2014.

I (Unfortunately) purchased a test drive car-model 525d having a registration no. Ka 51 mf 3336 from your dealer navneet motors, bangalore india. Mr. Gurudutt representing the dealer convinced me that the car was in a good condition car.

My first problem started when this car came to full stop while travelling with a few family members about 200 kms away from bangalore on national highway. I had to tow my car then with no other option.

I was given the news that the turbo engine has failed. We purchased a bmw with an assumption that these are the best engines in the world and wondering how an engine could fail. My bigger disappointing was when they told us that our engine warranty had expired a month back as it was a test driven car and does not enjoy a long warranty.

After a long discussion we concluded to purchase a new model 520d and the dealer would buy back the old machine. I am not even sharing the non-availability of my car, financial loss and the mental agony of going through all of this. My problems did not end here.

I was shell shocked when my new car also broke down during the month of july (28th july 2016) on hosur flyover. The engine was heated up again.

After an ordeal we had our car back, then again during my drive back from home town last week the new car stopped for the same reason. Stranded with my family on the road with rain was so disappointed. I was going through hell with such poor break down/back up service that i sincerely hated my decision on going with your brand.

Wondering why a brand new car stopping twice and a failure to organize assistance on an emergency basis when all other indian brands do it so well. Most annoying is that i receive a standard mail from ankita grover without any commitment or showing any seriousness in handling this issue. A real shame to your brand.

Being an active member of crea (I) an association over 300 entrepreneurs who can afford such brans, i am choosing to share it in our common platform and ensure that others don’t suffer.

I am now lost. God save me. Hope this mail reaches you a soul who would understand and takes up this matter seriously.

Raju a k
[protected]
[protected]@gmail.com