Boat — Boat airdope 131 tws

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Boat

I brought the boat airdop 131 on 27/9/2021 from myntra.com i opened it on 3/10/2021 as i gifted it to some one special but when we tried pairing it one side was not working, what i observed is, when i search bluetooth devices on mobile i can see two different airdope on search list which means both earphones are not getting interconnected, i tried doing factory reset as per instruction provided by Boat along with product box but it is not working, when checked with myntra they dont have return or exchange policy foe this product.